Privacy Policy

Introduction

Ride Evolve ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ride-evolve.com) or use our HVAC services.

We are registered as a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our company registration number is 12345678, and our registered office is at 142 Cromwell Road, South Kensington, London SW7 4EF, United Kingdom.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, postal address
• Service Information: Property details, HVAC system information, service preferences
• Communication Records: Records of our communications with you, including emails, phone calls, and service notes
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Marketing Preferences: Your preferences regarding marketing communications

Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring websites
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies and similar technologies

Information from Third Parties

We may receive information about you from:

• Public databases and directories
• Social media platforms (when you interact with our social media pages)
• Business partners and referral sources
• Credit reference agencies (for business accounts)

How We Use Your Information

We process your personal information for the following purposes:

Service Provision

• Scheduling and performing HVAC installations, maintenance, and repairs
• Providing customer support and technical assistance
• Managing warranty claims and service agreements
• Processing payments and managing billing

Communication

• Responding to your inquiries and service requests
• Sending service confirmations, updates, and reminders
• Providing important safety information and recalls
• Sending newsletters and marketing communications (with your consent)

Business Operations

• Improving our services and developing new offerings
• Conducting market research and customer satisfaction surveys
• Training our engineers and customer service representatives
• Maintaining business records and compliance

Legal and Safety

• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring safety
• Enforcing our terms of service and protecting our rights
• Responding to legal requests and court orders

Legal Basis for Processing

Under UK GDPR, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary for the performance of our service contracts with you
• Legitimate Interests: Processing for our legitimate business interests, such as improving services and preventing fraud
• Legal Obligation: Processing required to comply with legal and regulatory requirements
• Consent: Processing based on your explicit consent, particularly for marketing communications
• Vital Interests: Processing necessary to protect someone's life or prevent serious harm

Information Sharing and Disclosure

We may share your information with the following parties:

Service Providers

• Payment processors and financial institutions
• IT service providers and cloud hosting companies
• Marketing and communication service providers
• Professional advisors (accountants, lawyers, auditors)

Business Partners

• HVAC equipment manufacturers (for warranty and support purposes)
• Parts suppliers and distributors
• Subcontractors and partner engineers (when necessary for service delivery)

Legal and Regulatory

• Law enforcement agencies and regulatory bodies
• Courts and tribunals
• Government agencies (for compliance purposes)
• Emergency services (when required for safety)

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

Data Retention

We retain your personal information for different periods depending on the purpose:

• Customer Records: 7 years after the last service date (for warranty and legal purposes)
• Financial Records: 7 years (to meet tax and accounting requirements)
• Marketing Data: Until you withdraw consent or we determine it's no longer necessary
• Website Data: 26 months for analytics cookies, varies for other data types
• Communication Records: 3 years or until resolution of any related issues

When we no longer need your information, we securely delete or anonymize it in accordance with our data retention policy.

Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can ask us to correct inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You can ask us to limit how we use your personal information in specific situations.

Right to Data Portability

You can request your personal information in a portable format to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

Rights Related to Automated Decision-Making

You can request human intervention in automated decision-making processes that significantly affect you.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Types of Cookies We Use

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or by adjusting your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Technical Safeguards

• Encryption of data in transit and at rest
• Secure hosting and cloud storage solutions
• Regular security updates and patches
• Multi-factor authentication for system access
• Regular security testing and vulnerability assessments

Organizational Measures

• Staff training on data protection and privacy
• Access controls and authorization procedures
• Regular review of data processing activities
• Incident response and breach notification procedures
• Vendor due diligence and contractual safeguards

Despite our efforts, no security system is impenetrable. If you become aware of any security vulnerabilities, please report them to us immediately.

International Data Transfers

We primarily process data within the United Kingdom. However, some of our service providers may be located outside the UK. When we transfer personal information internationally, we ensure appropriate safeguards are in place:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by the UK authorities
• Binding corporate rules for multinational organizations
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Marketing Communications

We may send you marketing communications about our services, industry news, and special offers. You can:

• Opt out at any time by clicking the unsubscribe link in our emails
• Contact us directly to update your preferences
• Manage your preferences through your account (if applicable)

Even if you opt out of marketing communications, we may still send you service-related messages and important safety information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on our website
• Update the "Last updated" date at the top of this policy
• Notify you of significant changes by email or website notice
• Obtain your consent for material changes that affect how we use your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: